Terms and Conditions

1. Acceptance of terms

By accessing and using this website (frameworklab.co.nz), you accept these terms and conditions in full. If you do not agree with any part of these terms, you should not use this website.

These terms apply to all visitors, users, and others who access or use the website. By continuing to use the website, you confirm your acceptance of these terms.

2. About us

The Framework Lab is a trading name of Parallax Labs Ltd, a registered New Zealand company (NZBN: 9429053481269).

We provide fixed-price process improvement services to small and medium enterprises in New Zealand and Australia. Our services are described on our website and in the formal proposals and engagement letters we provide to clients.

3. Website use

You may use this website for lawful purposes only. You agree not to:

• Use the website in any way that breaches any applicable local, national, or international law or regulation.
• Attempt to gain unauthorised access to the website, the server on which it is stored, or any server, computer, or database connected to the website.
• Use the website to transmit or distribute malicious software, spam, or any material that is harmful or objectionable.
• Reproduce, duplicate, copy, sell, or resell any part of the website or its content for commercial purposes without our express written permission.
• Scrape, data-mine, or systematically extract content from this website using automated means without our prior written consent.

4. Intellectual property

Unless otherwise stated, Parallax Labs Ltd owns the intellectual property rights in all content on this website, including but not limited to:

• Text, articles, and case studies
• Framework Lab methodology descriptions and naming
• Process diagrams, framework diagrams, and visual models (including the Visual Hybrid Model)
• Service descriptions, report and proposal templates
• Website design, layout, and code
• Brand assets including the The Framework Lab name, logos, and visual identity

All intellectual property rights are reserved. You may view and print pages from the website for your own personal use, subject to the restrictions set out in these terms.

The Framework Lab methodology, framework names (including TFLOS), model names (including Visual Hybrid Model, Process Health Diagnostic, Dual Effort Framework, Opportunity Matrix, Operational Readiness Profile, Process Governance Model, and Process Vital Signs), and all associated diagrams are proprietary intellectual property of Parallax Labs Ltd.

5. Our services

We provide five fixed-price service engagements as described on our Services page. Each engagement is defined by a formal proposal or engagement letter that sets out:

• The specific scope of work
• Fixed price and payment terms
• Expected duration and timeline
• Defined outcomes and deliverables
• Any assumptions, exclusions, or client dependencies

The service descriptions on this website are for information only and do not constitute a binding offer. A binding agreement is formed only when we issue a signed proposal or engagement letter and you accept it in writing.

6. Pricing and payment

All pricing displayed on this website is in New Zealand Dollars (NZD) unless otherwise stated. Prices are indicative and subject to confirmation in a formal proposal.

For services engaged directly through our website or via enquiry, payment terms are specified in the engagement letter or proposal. We do not process payments through this website. All billing is handled outside the website through invoicing.

7. Disclaimer

The information on this website is provided for general informational purposes only. It does not constitute professional advice (legal, financial, operational, or otherwise). You should not act or refrain from acting on the basis of any content on this website without first seeking appropriate professional advice tailored to your circumstances.

While we make reasonable efforts to keep the information on this website accurate and up to date, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability, or availability of the website or the information, products, services, or related graphics contained on the website for any purpose.

Any reliance you place on such information is strictly at your own risk.

8. Limitation of liability

To the fullest extent permitted by applicable law, Parallax Labs Ltd and its directors, employees, and agents will not be liable for any loss or damage, whether direct, indirect, consequential, or special, arising out of or in connection with:

• Your use of or inability to use this website.
• Your reliance on any information provided on this website.
• Any errors or omissions in the content of this website.
• Any third-party content, links, or services accessed through this website.
• Any interruption, downtime, or technical issues affecting website availability.

Nothing in these terms excludes or limits our liability where it would be unlawful to do so under the New Zealand Consumer Guarantees Act 1993, the New Zealand Fair Trading Act 1986, the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010), or any other applicable legislation.

If you are engaging our services under a formal engagement letter, the limitation of liability provisions in that letter apply to the engagement, not this website disclaimer.

9. Third-party links

This website may contain links to third-party websites that are not owned or controlled by us. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites.

The inclusion of any link does not imply endorsement by The Framework Lab of the linked website. You access third-party websites at your own risk.

10. Governing law

These terms and conditions are governed by and construed in accordance with the laws of New Zealand. You agree to submit to the exclusive jurisdiction of the New Zealand courts in respect of any dispute arising out of or in connection with these terms or your use of this website.

If any provision of these terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

11. Changes to these terms

We may revise these terms and conditions at any time by updating this page. The revised terms will apply to your use of the website from the date of publication.

You should check this page periodically to ensure you are aware of the current terms. Your continued use of the website after any changes constitutes your acceptance of the revised terms.

12. Contact

If you have any questions about these terms and conditions, please contact us at hello@frameworklab.co.nz or +64 21 088 30106.

Parallax Labs Ltd Trading as The Framework Lab NZBN: 9429053481269 New Zealand

Last updated: July 2026